Terms of Service
Refund and Discrepancies
Titanium Hosting offers refund within a 24 hour window for pre registered users and a 48 window for newly registered users of the creation of the server in our database, and is not marked by the payment and may differ from hours to days. All refunds are made through the gateway you paid with and will be given out within 72 hours of asking for one.All of our other services including product addons do not apply to our refund policy. Refunds can not be requested without proper cause. If you are eligible for a refund you will be notified and will receive the refund within 72 hours of your notification.
Clients are disallowed from exploiting services to modify settings of features beyond which they are permitted in their rental agreement. This includes but not limited to increasing processor (CPU) usage, memory (RAM) usage, network (Bandwidth) usage, hard disk space usage.
If you are found to be doing so Titanium Hosting reserves the right to terminate your server without a refund.
Server Resource/ Unlimited Usage
It is solely at Titanium Hosting discretion to determine what amount of resource usage is not acceptable. Resource usage includes, but is not limited to; processor (CPU) usage, memory (RAM) usage, network (Bandwidth) usage, hard disk space usage. If your service is found to be using a non acceptable level of resources, we will work with you to resolve the issue(s). This includes but not limited to; over or under use of the processor (CPU), over or under use of memory (RAM) and over or under use of network (Bandwidth). Titanium Hosting reserves the right to suspend or terminate your service if the problem can not be resolved.
Titanium Hosting reserves the right to have our physical servers machines down for scheduled maintenance 4 hours a month per machine. Titanium Hosting reserves the right to extend this at anytime for any reason and will notify you if this is the case. Titanium Hosting reserves the right to have our physical servers down for unscheduled maintenance 8 hours a month per machine. In the event of significant data loss or hardware failure, Titanium Hosting reserves the right to have our physical servers down for up to 12 hours in the period of a month per machine. Significant data loss refers to loss of data that would render our server(s) and/or services unable to properly function in the way that they should. Titanium Hosting is not responsible for your individual service(s) downtime.
Titanium Hosting can not guarantee that all promotion codes will work all the time, if this happens please look at the discord for more information.
Titanium Hosting reserves all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 3 days after the renewal invoice is due. Titanium Hosting does not terminate services without cause. If you feel you were terminated without cause please send a support ticket and we will help you out. Titanium Hosting reserves the right to give you only the basic information on why you were terminated.
Titanium Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. Titanium Hosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time. Titanium Hosting reserves the right to terminate a client(s) services in the event of a charge dispute, despite the outcome of the dispute. Titanium Hosting reserves the right to notify you of any data loss that might have happened within 72 hours.
By accessing and using this site you agree to be bound by all the terms that are stated here. You agree to be responsible for compliance in following all the terms stated here. If you do not agree to any of the terms stated here you are prohibited from accessing any of our servers. Titanium Hosting reserves the right to block and remove access to our services if you do not compile with our terms.